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When Airlines Screw Up Your Flight, AirHelp Gets You Paid

March 5, 2014

TechCrunch

airhelp

Uh oh! Your flight was overbooked. You’ve been bumped off the flight, and they can’t get you another ride for hours.

Surely, the airline has to give you something, right? But what? A drink voucher? A few extra inches of leg room on a future flight?

Try a couple hundred bucks. AirHelp (part of Y-Combinator’s Winter 2014 class) exists to help you figure out when the airlines legally owe you money — and they don’t get paid unless you do.

AirHelp launched in Europe last year, where the company’s co-founders tell me they’ve helped “tens of thousands” of passengers in the past 6 months. Today they’re expanding their service to U.S. domestic flights.

While the dollar amount varies and the laws differ from place to place, airlines in both Europe and the US are often legally obligated to compensate a passenger whose flight they’ve screwed up. What they aren’t

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